Cultural Intelligence: Surviving and Thriving in the Global Village

Cultural Intelligence presents techniques and people skills for adapting to and succeeding in any cultural environment. Rather than attempting to memorize the customs of every culture, David C. Thomas and Kerr Inkson offer a universal approach. The book teaches readers to recognize and set aside their own cultural assumptions while remaining attentive to cues in cross-cultural situations. The authors demonstrate how to apply cultural intelligence across specific contexts: decision-making, communication, negotiation, conflict resolution, leadership, motivation, and work within multicultural groups and teams. This third edition has been substantially revised with new examples of cultural intelligence in practice. The scope has expanded beyond business to encompass nonprofits, governments, educational institutions, and other organizations. The book includes a measure of cultural intelligence developed through a decade of research by an international team of scholars.