The Deming Management Method: The Bestselling Classic for Quality Management!

This book presents Dr. Deming's management approach for business leaders at all levels—from small business owners to CE Os of multinational corporations—seeking to improve profits and productivity. Deming advocates for a fundamental overhaul of American management practices. He critiques managers who rely on slogans or quotas, those unclear about their own responsibilities or their workers' roles, and those who blame workers rather than recognizing their desire to take pride in their work. According to Deming, meaningful change must originate at the top with informed, quality-conscious management. The book provides detailed, step-by-step explanations of Deming's 14 Points for Managers and his Deadly Diseases of Management, offering practical guidance on implementing these principles in daily business operations. A significant portion examines real-world applications by major American firms including Honeywell, AT&T, and Campbell's Soup.