INTELLIGENT AUTOMATION: Learn how to harness Artificial Intelligence to boost business & make our world more human

This book introduces Intelligent Automation (IA), also called Hyperautomation, a recent trend combining methods and technologies involving people, organizations, machine learning, low-code platforms, and robotic process automation (RPA). The book is intended for experienced practitioners, newcomers, and those interested in the future of enterprises, work, life, and society. The book covers what IA is and why its use has expanded rapidly, the benefits it provides to employees, companies, customers, and society, and how leading organizations have achieved efficiency gains of 20 to 60 percent. It also explores how IA could address major challenges such as saving lives, improving education budgets, eliminating hunger, protecting the planet, and building societal resilience. Readers will find lessons from over 100 IA transformation cases, a library of 500+ IA use cases organized by industry and business function, and insights from 200+ IA industry experts. The book establishes IA as a field with its own frameworks, use cases, methods, and critical success factors.